Last updated: September 2026
Sherwood Tree Surgery respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you contact us, request a quotation, use our services or visit our website.
1. Who We Are
Sherwood Tree Surgery provides professional tree surgery, arboricultural and associated services to domestic and commercial customers.
For the purposes of UK data protection law, Sherwood Tree Surgery is the data controller for the personal information described in this Privacy Policy.
Business name: Sherwood Tree Surgery
Email: jrsherwood04@gmail.com
Telephone: 07724384848
If you have any questions about how we use your personal information, please contact us using the details above.
2. Information We May Collect
Depending on how you interact with us, we may collect information including:
Your name
Home or business address
Email address
Telephone number
The address where tree surgery or related work is required
Details about the services you require
Quotations, invoices and payment information
Communications between you and Sherwood Tree Surgery
Photographs or videos of trees, gardens, buildings or work sites where necessary to assess, quote for or document work
Information relating to appointments and site visits
Information relating to complaints, enquiries or disputes
Technical information generated when you use our website, such as your IP address, browser type and device information
Cookie information where applicable
We will only collect personal information that is reasonably necessary for our business activities.
3. How We Collect Your Information
We may collect personal information when you:
Contact us by telephone
Send us an email
Complete an enquiry or quotation form on our website
Contact us through social media
Request a quotation
Arrange a site visit
Instruct us to carry out work
Make a payment
Communicate with us regarding existing or previous work
We may also receive information from third parties where appropriate, for example where a landlord, managing agent, contractor or commercial customer asks us to undertake work at a property.
4. How We Use Your Information
We may use personal information to:
Respond to enquiries
Arrange site visits
Prepare and provide quotations
Provide tree surgery and related services
Communicate with customers before, during and after work
Manage appointments and scheduling
Process payments and issue invoices
Maintain financial and accounting records
Manage customer relationships
Respond to complaints or disputes
Maintain records of work undertaken
Protect our legal rights
Comply with legal and regulatory obligations
Maintain the security and operation of our website
Improve our services and customer experience
We will not use personal information for purposes that are incompatible with the reasons for which it was originally collected unless permitted by law.
5. Our Lawful Bases for Using Your Information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases:
Contract
We may process your information where it is necessary to:
Provide you with a quotation
Take steps at your request before entering into a contract
Carry out tree surgery or related services
Manage payment and invoicing
Communicate with you in relation to work you have instructed us to undertake
Legitimate Interests
We may process personal information where it is necessary for our legitimate business interests, provided those interests do not override your rights.
This may include:
Managing our business
Maintaining customer records
Responding to enquiries
Maintaining records of work completed
Protecting our property and legal rights
Preventing fraud
Managing complaints or disputes
Improving our services
Maintaining website security
Legal Obligation
We may process information where necessary to comply with a legal obligation, including accounting, taxation, health and safety or other statutory requirements.
Consent
Where we rely specifically upon your consent, for example for certain types of marketing or non-essential website cookies, you may withdraw that consent at any time.
6. Quotations and Site Photographs
When providing quotations or undertaking work, we may take photographs of trees, gardens, buildings or other relevant parts of a site.
These images may be used to:
Assess the work required
Prepare quotations
Plan work safely
Document the condition of trees or property
Maintain evidence of work completed
Manage insurance claims, complaints or disputes
We will take reasonable steps to avoid unnecessarily capturing identifiable individuals or unrelated personal information.
We will not use identifiable photographs of a customer's property for advertising or promotional purposes without an appropriate lawful basis and, where appropriate, permission.
7. Payments
Where you make payment for our services, payment information may be processed by our bank, payment processor or accounting provider.
Sherwood Tree Surgery does not retain full payment card details unless specifically required and lawfully permitted.
Financial records may be retained where necessary to comply with taxation, accounting and other legal obligations.
8. Who We May Share Your Information With
We do not sell personal information.
Where necessary, we may share limited personal information with:
Employees and authorised contractors working on our behalf
Accountants and bookkeepers
Banks and payment providers
Website, email and IT service providers
Insurance providers
Professional advisers
Equipment or service contractors where necessary to complete work
Government departments, regulators, law enforcement agencies or courts where required by law
We will only share information that is reasonably necessary for the relevant purpose.
Where another organisation processes personal information on our behalf, we will take appropriate steps to ensure that information is protected.
9. How Long We Keep Your Information
We will not retain personal information for longer than reasonably necessary.
Retention periods will depend on the nature of the information and why we hold it.
For example:
Enquiries that do not result in work may normally be retained for up to 24 months.
Customer, quotation and work records may normally be retained for up to 6 years following completion of the relevant work.
Financial and accounting records may be retained for the period required by tax and accounting legislation.
Information relating to complaints, claims or disputes may be retained for as long as reasonably necessary to establish, exercise or defend legal rights.
Information may be securely deleted or anonymised when it is no longer required.
10. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Accidental loss
Destruction
Alteration
Disclosure
Misuse
Measures may include password protection, access controls, secure devices, software updates, backups and limiting access to information to people who genuinely require it.
11. International Transfers
Some technology providers, website services or cloud-based systems we use may store or process information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal mechanism and safeguards are in place as required by UK data protection law.
12. Cookies and Our Website
Our website may use cookies and similar technologies.
Cookies are small files placed on your device which may help the website operate correctly, remember preferences, understand how visitors use the website or provide additional functionality.
Some cookies are strictly necessary for the operation of the website.
Where cookies are not strictly necessary, we will obtain consent where required before placing them on your device.
You can also manage cookies through your browser settings.
Where our website uses analytics, advertising, embedded videos, maps or social media functionality, additional cookies may be used by those providers.
Further information should be provided through our website's cookie notice or cookie settings.
13. Marketing
We may occasionally contact existing customers about relevant services where permitted by law.
Where consent is required for electronic marketing, we will request it before sending such communications.
You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe facility provided.
We will continue to send necessary administrative communications relating to quotations, appointments, invoices or services even where you have opted out of marketing.
14. Your Data Protection Rights
Depending on the circumstances, you may have rights under UK data protection law including:
Right of access: You can ask for a copy of personal information we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete information.
Right to erasure: You may be able to ask us to delete personal information.
Right to restrict processing: You may be able to ask us to restrict how information is used.
Right to object: You may have the right to object to certain types of processing.
Right to data portability: In certain circumstances you may have the right to receive personal information in a portable format.
Right to withdraw consent: Where we rely upon consent, you may withdraw it at any time.
These rights are not absolute and may depend upon the circumstances and the lawful basis on which we process your information.
To exercise your rights, contact us using the details at the beginning of this Privacy Policy.
15. Complaints
If you have concerns about how Sherwood Tree Surgery handles your personal information, please contact us first so that we can investigate the matter.
Our Data Protection Officer is:
Daniel Garnham
GSG Consultancy
You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO)
Website: www.ico.org.uk
16. Third-Party Websites
Our website may contain links to websites operated by other organisations.
Sherwood Tree Surgery is not responsible for the privacy practices or content of external websites.
You should review the privacy information provided by those organisations before providing them with personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal obligations.
The latest version will be published on our website and the date at the top of this Privacy Policy will be updated accordingly.
18. Contact Us
For questions about this Privacy Policy or the way we handle personal information, please contact:
Sherwood Tree Surgery
07724384848
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